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Dissatisfied
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Our Product Research Team has dedicated significant time and effort into selecting products that we believe our patrons and customers will truly love. These items are carefully chosen based on market demand, current trends, and popularity.
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We kindly ask for your understanding that, as a small business, there are many costs involved in operating, which is why we entrust our patrons and customers with the responsibility to thoroughly research and ensure that the product they are purchasing meets their needs. If you feel that our product is not the one you’re looking for, we recommend not proceeding with the order.
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While we understand that you may not be fully satisfied with your item, please note that the operational costs have already been incurred, and as such, we must consider all sales as final. Unfortunately, we are unable to offer refunds. We appreciate your understanding and support.
Incorrect Item
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An incorrect item is defined as receiving a completely different product than what was shown on our website.
Examples of incorrect items that will be replaced:
- Example 1: You ordered a dress and received a pair of shoes.
- Example 2: You ordered lipstick and received mascara.
Examples of issues that will NOT be replaced:
- Example 3: You ordered a weighted plushie and feel that it's not weighted.
- Example 4: You ordered a jacket in size large but feel that you received a size small.
As a small business, we strive to ensure that the product information on our website is as clear and comprehensive as possible to help customers make informed decisions. If you feel the product isn’t what you were expecting or doesn’t meet your needs, we encourage you to refrain from placing the order.
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If a replacement order is necessary, we will create it with the same shipping speed as your original item.
To help expedite the process, please send us three photos of the item you received, taken from different angles. If a replacement order is issued, you do not need to return the incorrect item to us.
Items Not Received After 30 Days
- Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
- A replacement order, with the same shipping speed that was used on your original item, will be created.
- If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
- Please click here to know what tracking number should I give to my local post office.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.